Some Great articles:
An interesting article from the Harvard Business Review (HBR) on “Choosing the Right Customer”, which can be accessed via this link http://hbr.org/2014/03/choosing-the-right-customer/ar/1
A fantastic article on customer experience: How to crack the code of great customer service
What Belts Should Know About the Cost of Poor Quality – http://www.isixsigma.com/implementation/financial-analysis/what-belts-should-know-about-cost-poor-quality/?type=linkedin
A very informative article on the subject of leveling, also referred to as Heijunka in Japanese. “Heijunka | The Art of Leveling Production”.
A recent study by a European brewing company that applied social anthropology principles to better understand the needs of their customers. http://hbr.org/2014/03/an-anthropologist-walks-into-a-bar/ar/1
Great Videos you shouldn’t miss!
Toyota Lean Manufacturing
The Toyota Production System
DabbaWala Lunch Carriers
Everything’s Amazing & Nobody’s Happy
What’s the Problem (Lucy’s Famous Chocolate Scene)
Coffee Kaizen – Part 1
Improved Coffee Kaizen – Part 2