Lean and Six Sigma – Articles & Videos

Some Great articles:

An interesting article from the Harvard Business Review (HBR) on “Choosing the Right Customer”, which can be accessed via this link http://hbr.org/2014/03/choosing-the-right-customer/ar/1

A fantastic article on customer experience: How to crack the code of great customer service

What Belts Should Know About the Cost of Poor Quality – http://www.isixsigma.com/implementation/financial-analysis/what-belts-should-know-about-cost-poor-quality/?type=linkedin

A very informative article on the subject of leveling, also referred to as Heijunka in Japanese. “Heijunka | The Art of Leveling Production”.

A recent study by a European brewing company that applied social anthropology principles to better understand the needs of their customers. http://hbr.org/2014/03/an-anthropologist-walks-into-a-bar/ar/1

Great Videos you shouldn’t miss!

Toyota Lean Manufacturing

The Toyota Production System

Process Excellence

DabbaWala Lunch Carriers

Everything’s Amazing & Nobody’s Happy

What’s the Problem (Lucy’s Famous Chocolate Scene)

Coffee Kaizen – Part 1

Improved Coffee Kaizen – Part 2

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